HardyGro, LLC Return Policy
We do not accept returns or exchanges unless the item you purchased is defective or was damaged prior
to shipment. If you receive a defective or damaged item, please contact us at firstname.lastname@example.org with
details of the product and the defect/damage as listed below.
All Refund/Return requests must include the following information via email or return:
1) Details of the Product (Name, Size, SKU)
2) Order Date
3) Order number or the name used on order
4) Description of the defect/damage
5) Picture(s) of the damage
Upon notification of the damaged/defective product, we will fully examine it and notify you via e-mail
within 30 Days whether you are entitled to a refund or a replacement as a result of the defect. If you are
entitled to a replacement or refund, we will replace the product or refund the purchase price by issuing a
credit to your account or by refund.
Some items are non-refundable and non-exchangeable. These include:
1) Expired Products
2) Damage to Products post-shipping
3) Damages/Defective products without all the required information listed previously
4) Damages caused in transit if shipping is paid for by Customer/Distributor/Retailer.